An advisor who knows you
Twenty-five years in Verdun, five advisors, and the same person from your first call to your return.
What changes
You talk to someone
The same person from the first call to your return. They know your file without re-reading it, they know you hate overnight layovers, and they remember your daughter is allergic to peanuts.
Twenty-five years in the same neighbourhood
We have been on Wellington Street since 2001. Our clients drop by before they leave and again when they return.
Nothing is decided without you
We suggest, you decide. Every itinerary reaches you with a detailed price: what it covers, and what it does not.
What can happen
A trip rarely goes exactly to plan. Here is what we do when it does not.
Your flight is cancelled the night before
You call us: we look at the replacement options with the carrier, together.
Your luggage does not arrive
You file the report at the airport; we follow up on it with you and the carrier.
The hotel has no record of your booking
You have your confirmation in hand, and we contact the hotel to sort it out.
You fall ill while away
The assistance number is on your insurance policy, and we help you figure out what to do next.
Someone close has to cancel
We look together at what your booking and your insurance provide, before taking any step.
You change your mind
As long as nothing is booked, we adjust, with no limit on revisions.
How it works
Four steps, and the first one is free
We talk
By phone, in the shop or by email. Twenty minutes is enough to get started, even with a vague idea.
We propose
A costed itinerary, with the options and what they change. Nothing is booked at this stage.
We adjust
As many times as it takes, until the trip feels like yours.
We handle the rest
Bookings, documents, reminders before you leave. And during the trip, a direct number that rings on someone's desk.
What they say
We always receive great service from Mathieu. We had a wonderful trip again this year and we're already thinking about next year. Thank you!
Johanne P. · Mathieu Arsenault
Great trip. Philippe truly listened to what we wanted and offered a package that met our needs.
Carolyn S. · Philippe Larose Desmarais
Incredible service from Jeremie, we loved planning our African safari with him!
Alexandre C. · Jérémie Lesuise
Let us talk about your next trip
Twenty minutes, no strings attached. We will tell you honestly whether we can help.