The questions we're asked most

Generally, booking two to six months ahead gets you the best fares and the widest choice. For the busiest periods, like the holidays, spring break and summer, earlier is better. Your advisor will tell you where prices stand for your dates.

Better fares, a wider choice and time to build a trip that suits you, with an advisor who stays with you until you're home.

Yes, it's what we do: we build fully personalized trips around your wishes and budget. See how we plan a tailor-made trip.

We start with a conversation about what you like, your budget and your dates. Your advisor then proposes an itinerary, which you adjust together before booking. The details are on our tailor-made trip planning page.

Answer a few questions about your project in Find my advisor, and a member of our team will call you back. From then on, the same person looks after you, from the first call until you're home.

Yes, and they're shown before any booking: see our service fees.

Personalized service, precious time saved and advice from people who know the destinations. Read 10 reasons to work with a travel agency.

Travel off-season, book ahead and browse our travel tips and our stories and guides.

Because our trips don't come out of a catalogue. Flight and hotel prices change several times a day: rather than showing packages that would already be out of date by the time you read them, your advisor checks real availability and prices for your dates, compares the options and gives you an exact quote. The trips shown on the site give an idea of starting prices; the quote is the real one.

So you don't forget a thing, use our what to pack list: you can check it off as you pack.

The usual carry-on size is 55 x 40 x 23 cm. It varies from one airline to another: always check with yours to avoid extra fees, or ask us.

Report it to your airline right away, before leaving the airport, then get in touch with us: we'll help you with the next steps.

Personal goods, a limited amount of alcohol and tobacco, and gifts, under certain conditions. The exact limits are published by the Canada Border Services Agency (opens in a new window).

The Canadian Air Transport Security Authority (CATSA) keeps an up-to-date list of what is allowed in carry-on and checked baggage: see “What can I bring?” (opens in a new window) on the CATSA website.

A valid passport and, depending on the destination, a visa, a travel authorization or an international driving permit. Requirements differ from country to country and change without notice: the reference is travel.gc.ca (opens in a new window), and your advisor will help you check everything.

It depends on your destination and your citizenship. The official requirements are published on travel.gc.ca (opens in a new window); your advisor will help you check them for your itinerary.

The entry requirements for the United States are published by the Government of Canada on travel.gc.ca (opens in a new window). They can change: check them before every trip.

Go as soon as possible to the nearest Canadian embassy or consulate for emergency help. Contact us as well: we'll help you rearrange the rest of your trip.

It covers the unexpected: illness, accident, cancellation or flight delay. We'll help you choose the right coverage; see our travel insurance page.

Cancellation terms vary from one supplier to another. Contact your advisor to find out your options.

Speak to the airline on site first, then get in touch with us: your advisor will help you with the next steps.

Yes: your advisor is there during our business hours. Outside those hours, in an emergency, contact your travel insurer directly, whose assistance number is on your policy, or your airline. For your airline tickets, assistance is available 24 hours a day, 7 days a week: the toll-free number is shown on your tickets.

Call your insurer right away, then contact us so we can support you.

It depends on your destination, and we can't answer in place of a health professional. Check travel.gc.ca (opens in a new window) and a travel health clinic.

Yes, with precautions. Talk to your doctor, and to your advisor about airline conditions.

Stay well hydrated, adjust your sleep before you leave and get out in natural light soon after you arrive to help you adapt.

Cancún, Punta Cana and Jamaica are among the favourites. See our trips for ideas.

Paris, Barcelona, Rome and London are still must-sees. Talk to your advisor to build your next European trip.

New York, Miami, Las Vegas and California are very popular. We can plan your U.S. getaway.

The Government of Canada publishes an up-to-date risk level for every country on travel.gc.ca (opens in a new window). That's the source to check: a country's situation can change quickly.

We recommend arriving three hours before an international flight and two hours before a domestic one. More in our airport tips.

There are several options, from economy parking to valet service. We can help you choose.

Yes, several lounges are available. Ask your advisor how to use one on your next trip.

By phone at 514 289-8686, through our contact page or in person at the agency, 3767 Wellington Street, Verdun.